Customer Service Officer - Transport & Logistics

Customer Service Officer – Transport & Logistics

We are currently seeking a proactive and customer-focused Customer Service Officer to join our growing transport and logistics team. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.

About the Role

As a Customer Service Officer, you will be the key point of contact for customers, ensuring all enquiries and service requests are handled efficiently and professionally.

Key Responsibilities

• Managing customer enquiries via phone and email
• Assisting and liaising with fleet controllers to coordinate both container and LCL (Less than Container Load) movements
• Liaising with drivers, warehouse staff, and operations teams
• Providing accurate updates on freight status and delivery times
• Handling customer queries, issues, and complaints in a timely manner
• Processing paperwork, data entry, and maintaining accurate records
• Ensuring a high level of customer satisfaction at all times

Skills & Experience

• Previous experience in customer service (transport/logistics experience highly regarded)
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• High attention to detail and organisational skills
• Competent in Microsoft Office and transport/logistics systems (preferred)
• Positive attitude and problem-solving mindset

What We Offer

• Supportive and team-oriented work environment
• Ongoing training and development opportunities
• Stable employment within a growing industry
• Competitive salary based on experience

How to Apply

If you are a motivated individual who enjoys working in a dynamic environment and delivering excellent customer service, we would love to hear from you.

Please submit your resume along with a brief cover letter outlining your experience to ***email_hidden***