ITIL Major Incident Manager

Position- ITIL Major Incident Manager

Exp- 7+yrs

Skill- ITIL

Job Type- Contract

Locations- Melbourne

JD-

Role Summary-

The Major Incident Manager (MIM) is responsible for the end-to-end management of high‑severity / business‑critical IT incidents to ensure rapid service restoration with minimal business impact. The role leads incident bridges, coordinates cross‑functional teams, manages stakeholder communications, and drives post‑incident reviews aligned with ITIL Major Incident Management best practices.

Key Skills & Competencies-

Technical & Process Skills

• Strong hands‑on experience in Major Incident Management.
• Deep understanding of ITIL v3 / ITIL 4 Incident & Problem Management.
• ServiceNow
• BMC Remedy
• Jira Service Management.

Behavioural & Leadership Skills

• Ability to operate calmly in high‑pressure, 24x7 environments.
• Strong command, coordination, and decision‑making skills.
• Excellent stakeholder management and executive communication capability.
• Analytical mindset with focus on prevention and service resilience.

Interested candidates can share their updated resumes on ***email_hidden*** OR reach out to me on +61 2 90559939.