Senior Desktop Support Engineer/ Level 2 - 3 Support Engineer

Senior Desktop Support Engineer/ Level 2-3 Support Engineer | Melbourne | Permanent

Looking for your next challenge in IT Support?

We're partnering with a leading wealth management organisation that's looking for a Level 2-3 Support Engineer to join their Melbourne team.

Salary: $100K - $115K + Super In this role, you will be much more than a helpdesk engineer. You will take ownership of complex Level 2-3 support issues, mentor junior team members, contribute to projects, and help shape the end-user technology experience across the business.

What you will be working with

• Windows 10/11 & Microsoft 365
• Active Directory & Group Policy
• Intune & SCCM
• Outlook, Exchange & Teams
• ServiceNow, Jira or similar ITSM tools
• Laptop deployments, IAM & endpoint management
• Project work and continuous improvement initiatives

We are keen to speak with people who have:

• 4+ years' experience in Desktop Support / IT Support
• Strong Microsoft technology experience
• Excellent troubleshooting and customer service skills
• Experience mentoring or supporting junior team members
• Financial services experience (highly regarded)

Bonus points

• If you have experience working in another large wealth organisation, financial services org, or similar professional services environment, that is an added advantage. Please highlight this experience in your cover letter.

Ref No:271035

If you are keen to learn more, feel free to give me a call on 03 8080 7260 or send your resume to ***email_hidden***.

Referrals are welcome – please share with your network.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know, we’re here to support you.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.