Expressions of Interest Operations & People ManagerMelioris Pty LtdClub Pilates Hillarys | Club Pilates Currambine | StretchLab CurrambinePosition Summary
The Operations & People Manager is responsible for the day-to-day leadership, performance and operational excellence of the Melioris studio portfolio.
Working closely with the Group General Manager, this role provides leadership and accountability across studio operations, people management, member experience, sales performance and business systems. The objective of the role is to create high-performing, sustainable studios that deliver exceptional member experiences while reducing owner dependency and supporting future business growth.
This is a hands-on leadership position that balances commercial outcomes with strong people leadership and a commitment to maintaining a positive studio culture.
Located 15 mins North of Perth in affluent coastal suburbs. Key Responsibilities- Operations Leadership
- Oversee daily operations across all studio locations.
- Ensure consistency of systems, processes and member experience.
- Monitor and improve studio utilisation, occupancy and operational efficiency.
- Identify opportunities to improve workflow, systems and productivity.
- Ensure studios maintain high presentation, cleanliness and safety standards.
- Lead weekly operational reviews and action planning.
People & Culture- Directly manage Studio Managers, Lead Instructors and key operational staff.
- Conduct regular one-on-one performance meetings.
- Drive accountability and performance across all teams.
- Support recruitment, onboarding and retention of instructors and team members.
- Assist with performance management and employee relations matters.
- Foster a positive, supportive and high-performing workplace culture.
- Ensure company values and standards are consistently upheld.</li>Instructor Development
- Work closely with Lead Instructors to ensure appropriate class allocation and timetable management.
- Support instructor growth, mentoring and career development pathways.
- Monitor instructor performance, member feedback and utilisation outcomes.
- Assist in identifying future leadership candidates within the instructor team.
Sales & Member Experience- Monitor studio sales performance and lead conversion metrics.
- Support implementation of member retention strategies.
- Ensure prospective members receive a consistent and exceptional experience.
- Review member feedback and develop action plans where required.
- Assist with community engagement initiatives and local partnerships.
Financial & Commercial Performance- Monitor labour costs, payroll efficiency and staffing levels.
- Review studio KPIs and prepare weekly reporting.
- Identify opportunities to improve profitability and operational performance.
- Support budgeting and forecasting processes.
- Assist in achieving membership growth and retention targets.
Strategic Projects- Support the Group General Manager with business improvement initiatives.
- Lead implementation of new systems, processes and operational projects.
- Assist with documentation, reporting and business readiness initiatives.
- Contribute to long-term growth planning and organisational development.
Key Performance Indicators- People
- Instructor retention
- Employee engagement
- Recruitment success
- Completion of performance reviews
Operations- Studio utilisation
- Timetable performance
- Operational compliance
- Member satisfaction
Commercial- Membership growth
- Lead conversion
- Member retention
- Labour cost targets
- Studio profitability
Leadership- Reduction in owner involvement in daily operations
- Timely completion of projects
- Consistent reporting and communication
- Development of future leaders within the business
Ideal ExperienceThe successful candidate will likely have experience in one or more of the following:- Boutique fitness
- Pilates, yoga or wellness businesses
- Allied health clinics
- Physiotherapy or rehabilitation businesses
- Premium hospitality
- Multi-site service businesses
- Membership-based businesses
- Previous experience leading teams, driving operational performance and developing people is essential.
Personal Attributes- Exceptional people leadership skills
- Strong emotional intelligence
- Commercially minded
- Organised and systems focused
- Calm under pressure
- Professional communicator
- Collaborative leadership style
- Not afraid to get hands dirty
- Passion for delivering exceptional client experiences
Reporting Relationship- Reports directly to the Group General Manager.
- Responsible for providing leadership and support to Studio Managers, Lead Instructors and operational team members across the Melioris portfolio.
A great next step for someone seeking General Management exposure.Role ObjectiveTo build a business that operates consistently, profitably and sustainably while creating an exceptional experience for members and a rewarding environment for team members, allowing the Group General Manager to focus on strategic growth, partnerships and long-term business development.———————————————————Contract - part time - incentives - career pathways - full time potential over time Multiple options open for discussion for the right candidate. Email your CV and covering letter highlighting your clearly demonstrated business acumen, reason for applying and why you would be a great fit for this role. No agencies - must have independent rights to work in Australia. Interstate applicants welcome. ***email_hidden***
Date: 2 days ago
City: Perth, Western Australia
Contract type: Contractor
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