Senior Credit & Vulnerability Manager

Step into a rare opportunity to shape the future of credit strategy within a fast-growing renewable energy business. This is a highly visible leadership role where your impact will be felt across the entire organisation.

Client Details

Our client is a dynamic and rapidly growing renewable energy organisation, playing a key role in Australia's transition to a cleaner energy future. With a strong balance of commercial success and purpose-led strategy, they continue to invest in innovation, customer experience, and sustainable growth.

The business boasts a high-performing, collaborative culture underpinned by values of accountability, customer focus, and continuous improvement. Employees are empowered to think differently, challenge the status quo, and contribute to meaningful change within the organisation and broader industry.

Importantly, our client offers genuine market-leading employee benefits, including a fantastic flexible working policy that supports hybrid and autonomous working. This is an organisation that truly prioritises employee wellbeing, engagement, and long-term career development.

This role is a key strategic hire. The organisation is not seeking a traditional, operationally focused Credit Manager, but rather a forward-thinking leader who can design, influence, and elevate credit, collections, and vulnerability frameworks at a strategic level while guiding delivery through internal teams and external partners.

Reporting to the Executive Manager, you will take ownership of the end-to-end credit and collections strategy.

This role is focused on strategy, governance, and optimisation. You will play a central role in shaping policy, driving risk outcomes, and influencing senior stakeholders across the business.

Key responsibilities include:

• Designing and executing credit risk and collections strategies to minimise bad debt and optimise cash flow
• Leading and managing BPO and external vendor relationships, ensuring performance against key commercial and operational outcomes
• Developing and enhancing credit policy, hardship frameworks, and customer vulnerability programs in line with regulatory requirements
• Partnering closely with Finance on bad debt provisioning, financial reporting, and risk insights
• Driving continuous improvement across credit processes, systems, and controls
• Providing strategic input into customer segmentation, risk profiling, and credit decisioning at point of sale
• Influencing stakeholders across Retail, Finance, Legal, and Operations to deliver business-wide improvements
• Ensuring adherence to regulatory, compliance, and customer protection frameworks within the energy sector

Profile

You are a commercially minded and strategically focused credit leader who thrives in complex, regulated environments.

• Proven experience in a senior credit leadership role
• Deep expertise across end-to-end credit and collections, including hardship and vulnerability frameworks
• Strong track record in policy development, governance, and strategic transformation
• Demonstrated experience managing outsourced or offshore delivery models (BPO environments)
• Excellent stakeholder management skills, with the ability to influence at executive level
• A strategic mindset, with a clear ability to move beyond BAU and drive innovation and change
• Experience within energy sector will be advantageous

Job Offer

• Join a purpose-driven renewable energy leader with strong growth trajectory
• Step into a strategic, high-impact leadership role
• Work within a business offering market-leading benefits and genuine flexibility
• Be empowered to shape strategy, influence decision-making, and drive transformation
• Contribute to a company making a real difference in Australia's clean energy future
• Circa. $200,000 - $210,000 package + bonus (flex up for an ideal candidate)

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jonathan Dawson on 0415142246 or email ***email_hidden***