Lead - Operational Risk, Quality, Controls

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Step into a leadership opportunity where you’ll shape how Operational Risk, Quality and Controls come together to enable stronger business outcomes. We’re hiring three Lead roles across these core disciplines, each owning a distinct stream while working closely together to drive consistency, uplift capability and improve how work is delivered. You will lead a team, drive outcomes and partner with senior stakeholders, while also playing a broader role in coaching and influencing the business to strengthen capability and accountability.

These are permanent full-time role based in multiple locations across Australia.

Each Role Has a Clear Core Focus

• Operational Risk: Strengthening how operational risks are identified, assessed and managed, improving consistency and ownership across the business
• Quality: Driving quality assurance reviews and outcomes, identifying themes and leading continuous improvement opportunities through actions and recommendations.
• Controls: Evaluating operational control design and effectiveness, by gathering evidence through walkthroughs, interviews, and sampling to ensure controls are consistently working in practice.

What You'll Do

• Lead one of the core streams – Operational Risk, Quality or Controls, with accountability for team leadership, delivery and execution outcomes.
• Drive high quality, consistent practices within your discipline, ensuring strong standards and practical outcomes across day-to-day activities.
• Play a dual role by leading functional delivery while also uplifting capability across the business through coaching, guidance and influence.
• Build trusted relationships with senior leaders and executive stakeholders, providing insight, support and constructive challenge.
• Embed accountability across the business, helping teams take ownership of operational risk, quality and control outcomes.
• Lead your team through change, balancing delivery priorities while supporting engagement, development and wellbeing.
• Translate complex concepts into clear, practical actions that the team can apply confidently in their day-to-day work.

What You'll Bring

• Deep expertise in operational risk, controls or quality assurance, with the ability to apply frameworks in a practical and meaningful way.
• Proven people leadership experience, including coaching, development and leading teams through change.
• Strong delivery and execution focus, able to prioritise, manage competing demands and achieve outcomes.
• Excellent stakeholder management skills, with confidence to influence, challenge and build relationships at senior levels.
• Strong problem solving and critical thinking skills, able to navigate complexity and think conceptually.
• Clear and effective communication skills, able to simplify complex ideas and articulate your thinking.
• A collaborative and flexible approach, comfortable working across streams of work and contributing beyond your core discipline.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Monday 22 June 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.