Support Officer - Service Delivery

Helen’s Place

Full-time

$76.617 - $82,167 + super + salary packaging

The need-to-know…

Rise is looking for someone to join our Scheduling team as a ‘Support Officer - Service Delivery’, where no two days are the same. This role is the central link between our staff, volunteers and clients, providing responsive support and ensuring everything runs smoothly behind the scenes.

You’ll be the first point of contact for scheduling enquiries, maintaining strong relationships while keeping accurate records and resolving issues quickly. Alongside this, you’ll play a key role in timekeeping and payroll support, processing timesheets, validating data, and working closely with operations and finance to ensure accuracy.

This is a Monday to Friday role based at our Rise Head Office, Helen’s Place (Middle Swan) with hybrid work-from-home flexibility. Hours are negotiable with start time between 6am – 8am.

The need-to-have…

Here at Rise, we nurture potential, but we do need you to have a few tricks up your sleeve including the following:

• Administration experience or relevant qualification (e.g. Cert III in Business Administration)
• Confident using computers and client management systems (Procura desirable)
• Strong communication and interpersonal skills, including professional phone manner
• Well organised with the ability to prioritise, use initiative and meet deadlines
• Experience in the not-for-profit sector (desirable, not essential)

Formalities (The serious stuff!)

Appointments to this position require a NDIS worker screening check. Costs for new checks will be covered and/or reimbursed by Rise.

️Why you should be part of Rise️

For more than 40 years, Rise has been supporting over 5,000 people across our community, including young people at risk, those experiencing mental health challenges, people with disability, and older people.

When you join Rise, you’ll be welcomed into a culture that celebrates achievements and provides plentiful support. You can enjoy generous salary packaging options of up to $15,900 per year (plus $2,650 for meals and entertainment), HBF corporate health discounts, journey cover insurance, and access to our employee assistance program.

We’re proud of our genuine diversity, we want you to bring your true self to work and encourage applications from people of all backgrounds and identities, including those living with disability, Aboriginal and Torres Strait Islander peoples, and members of the LGBTIQA+ community.

Have more questions? Contact Tegan Murray on (+61 8 6274 3694) who will be happy to assist you during business hours. Alternatively, you can email ***email_hidden***

APPLICATIONS CLOSE SUNDAY 21 JUNE 2026

Shortlisting, interviewing, and appointing may begin immediately. We reserve the right to close the position without notice. We suggest you don’t delay applying to avoid disappointment.

We wish you GOOD LUCK