Assistant Director, Digital Tools

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.

We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care.

We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

The Digital Tools Team designs, develops, and maintains digital information management solutions that streamline and support the Commission’s core business objectives.

Our team documents, digitises, and optimises stakeholder processes and supporting content to improve decision-making and strengthen collaboration. We partner with our internal stakeholders to provide best practice advice and improve SharePoint literacy and security in the Commission.

About the Role

The Assistant Director Digital Tools leads the delivery, governance, and continuous improvement of the Commission’s digital knowledge management and collaboration platforms. The role provides leadership to a multidisciplinary team responsible for maintaining and enhancing the Commission’s SharePoint-based information management ecosystem. It focuses on improving information accessibility, process efficiency, and user experience, while ensuring alignment with organisational standards, governance requirements, and business needs.

Position Duties

• Lead and manage the delivery and continuous improvement of the Commission’s digital information management and collaboration platforms.
• Supervise and develop a multidisciplinary team, managing priorities, performance, and capability to deliver high-quality outcomes.
• Oversee the administration, governance, and optimisation of the Commission’s SharePoint environment, ensuring information is structured, accessible, and compliant with organisational standards.
• Drive the documentation, digitisation, and optimisation of business processes to improve efficiency, reduce duplication, and support better decision-making.
• Apply Agile and DevOps practices to manage work pipelines, prioritise enhancements, and deliver iterative improvements to digital tools and services.
• Establish and mature a SharePoint Centre of Excellence, promoting best practice, standardisation, and improved user capability across the Commission.
• Engage with business stakeholders to understand requirements, provide advice, and deliver user-focused digital solutions.
• Monitor risks and ensure appropriate controls are in place to support the ongoing reliability, security, and effectiveness of digital tools.
• Manage vendor and external service provider contributions where applicable to support delivery outcomes.
• Contribute to continuous improvement initiatives that enhance digital capability, collaboration, and service delivery across the Commission.

Position Eligibility Requirements(Selection Criteria)

Leadership and Team Management

Leads and develops a multidisciplinary team to deliver high-quality outcomes, fostering a collaborative, accountable, and improvement-focused culture.

Digital Platforms and Information Management

Demonstrated expertise in SharePoint Online and M365, including information architecture, governance, permissions, and content management.

Service Delivery and Continuous Improvement

Delivers reliable and user-focused digital services, applying structured approaches to improve processes, systems, and user experience.

Agile and Product Delivery

Applies Agile and DevOps practices to plan, prioritise, and deliver enhancements, ensuring responsive and iterative delivery of digital solutions.

Stakeholder Engagement and Communication

Builds effective relationships with stakeholders, translates business needs into digital solutions, and communicates complex concepts clearly.

Process Optimisation and Design

Applies structured methodologies (e.g. Lean Six Sigma) to document, analyse, and improve business processes and workflows.

Governance, Risk and Compliance

Ensures digital tools and information management practices align with organisational policies, security requirements, and governance frameworks.

Analytical Thinking and Problem Solving

Uses data and insights to identify issues, assess trends, and drive improvements to systems, processes, and service outcomes.

Mandatory

• Proven ability to lead and manage a multidisciplinary team to deliver digital or information management outcomes.
• Demonstrated experience administering and managing SharePoint Online and M365 environments in a complex organisational setting.
• Advanced expertise in SharePoint architecture, governance, and information management practices.
• Knowledge of Agile, DevOps, or product delivery practices.
• Experience using tools such as Azure DevOps and Visio.

Desirable Requirements

• ITIL Foundation and/or Agile/DevOps certification (or equivalent experience).
• Extensive experience administering and optimising SharePoint Online and M365 environments.
• Knowledge of information management principles, including metadata, taxonomy, and search optimisation.
• Experience using tools such as Azure DevOps (or similar), Visio, and digital design and content tools including Adobe Acrobat, Adobe Creative Cloud, and Figma.
• Experience establishing or contributing to a Centre of Excellence or similar capability uplift function.
• Experience applying process improvement methodologies (e.g. Lean Six Sigma).
• Experience working in the APS or similar regulated environment.

Position Notes

• Salary offered will be between $122,620 - $139,850 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.

• Please complete the application and submit by 11.30pm (AEST) Wednesday 01 July 2026.
• Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.

Please contact our recruitment team on (02) 9633 3262 or ***email_hidden*** for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to Mike Klimczak by emailing [email protected] with Position title in the subject line.