Supervisor Pool

This pool recruitment process will be used to fill permanent and fixed term vacancies that may arise over a period of 12 months from the date of finalisation of the recruitment process. These are full time positions however part time arrangements may be made should they meet business requirements. Fixed term appointments may be made with the possibility of extensions and/or permanency.

About the team/business unit

Join our Registration and Customer Service Business Unit in a newly created team dedicated to delivering quality and timely information to stakeholders and customers. We focus on delivering customer service across multiple channels and sites, to those who seek to do business with Landgate; while being responsible for registering and securing all land transactions in Western Australia's Land Title Register, meeting the needs of community, government, and industry customers at local, state, and national levels.

About the role

This position leads, mentors and supervises a team of technical staff within Titling Services to deliver accurate, timely and compliant services to customers. The role is responsible for overseeing day‑to‑day operational activities, including coordinating and monitoring workloads to support the achievement of performance indicators and customer service expectations. It promotes continuous improvement and innovation, while fostering a positive and supportive team environment. The position also builds and maintains effective internal and external stakeholder relationships to ensure customer expectations and business needs are met.

If you would like further information on the position, please contact Joanne Dorian, Director Land Titles Regulation on 08 9273 7156 or email ***email_hidden*** (but please don’t send your application here).

About Landgate

Landgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.

We are committed to increasing First Nations representation across Landgate and creating and maintaining an inclusive and diverse workplace in line with our Reconciliation Action Plan. For Landgate to achieve this, we have applied Section 51 of the Equal Opportunity Act 1984 to this recruitment process. This vacancy is open to all interested applicants however First Nations peoples are encouraged to apply and if deemed suitable, may be prioritised for appointment. What does this mean? See our FAQ for more information. We encourage Aboriginal and Torres Strait Islander peoples to contact Jobs and Skills WA on 13 64 64 for additional resources to support your application.

Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day. We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds.

For more information on our agency, our values and employee benefits, visit our website.

Role Requirements

To be successful in this role, please demonstrate:

• A proven track record of leading technical teams to successfully deliver desired outcomes. This includes the ability to empower, influence and develop staff to ensure workloads are managed effectively in a fast paced and high-pressure environment.
• High-level communication skills and the proven ability to engage, motivate and influence teams and individuals.
• Demonstrated ability to build and maintain an excellent workplace culture which supports people, values and promotes individual and team growth.
• Proven ability to build and maintain productive working relationships with team members, colleagues and stakeholders to achieve desired business outcomes
• Desirable: An awareness of the land information, land development and/or land registration systems in Western Australia.

Applying for the role

If you don’t want to miss out on this great opportunity, apply now by:

• Submitting a comprehensive CV outlining your experience and key achievements relative to the position.
• A covering letter of no more than two pages addressing the key criteria as outlined under role requirements. Please use this as an opportunity to tell us about some situations you have experienced that demonstrate these key criteria and the values we are seeking.

Submitting your application

All applicants are requested to apply online. Please select the “APPLY FOR JOB” button at the top/bottom of this advertisement. Should you encounter any problems lodging your online application please contact the Recruitment team at [email protected] during business hours (8:30am to 4:30pm, Monday – Friday), prior to the specified closing time.

Eligibility to apply

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Privacy and your personal information

Landgate collects personal information where required by law or to provide services to you. Further information is available via our Privacy Policy.

Other Important Information You Need to Know!

Vacancies may be offered on a permanent or fixed term, full-time or part time basis for 12 months following finalisation of the selection process in consideration with current business needs. If a similar vacancy in a similar location becomes available in this time, applicants deemed suitable may be considered.

The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than twelve months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process. It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.

If you have any needs that require adjustments to allow you to fully participate in the application and assessment process, or alternative methods of communication, please contact [email protected].