Claims Manager

Claims Manager – Property Claims (12-Month Fixed-Term Contract) | Perth CBD

We are currently recruiting for a Claims Manager on behalf of a leading Australian-owned underwriting agency specialising in property insurance. The organisation offers a diverse range of insurance products, with this role focused on leading the domestic Property Claims function.

This is a 12-month fixed-term contract, based in the Perth CBD office, offering an exciting leadership opportunity for an experienced Claims Manager to lead a high-performing team of approximately 20 employees across Perth and interstate. You'll play a pivotal role in shaping the future of the Property Claims function, driving operational excellence, improving claims outcomes and delivering a consistent, high-quality experience for brokers, customers and business partners. Working within a collaborative and technology-driven environment, you'll have the autonomy to influence strategy, lead continuous improvement initiatives and build a high-performing, customer-focused team.

Key Responsibilities

• Lead, coach and develop a high-performing Property Claims team, fostering a culture of accountability, collaboration and excellence.
• Oversee the end-to-end Property Claims function, ensuring fair, timely and compliant claims outcomes.
• Provide technical guidance and act as the escalation point for complex and high-value claims.
• Deliver an exceptional claims experience for brokers, customers and key business partners.
• Build and maintain strong relationships with brokers, property managers, suppliers and internal stakeholders.
• Drive operational performance through effective cost management, supplier oversight and continuous process improvement.
• Ensure compliance with legislative, regulatory and internal governance requirements.
• Contribute to business strategy by identifying trends, managing portfolio performance and recommending improvements.

What's in it for you?

• 12-month fixed-term contract with an established and growing organisation.
• Salary between $130,000 - $150,000 + super, depending on experience.
• Hybrid working model, based in the Perth CBD office, with Wednesday and Thursday as work-from-home days.
• A genuine leadership opportunity with the autonomy to influence strategy and drive meaningful change.
• A collaborative, supportive culture that values initiative, innovation and continuous improvement.
• The opportunity to work alongside experienced industry professionals while further developing your leadership career.
• The opportunity to shape the future direction of the Property Claims function and leave a lasting impact on the business.

What we're looking for

• 5+ years' experience managing property claims.
• Proven experience leading, coaching and developing high-performing claims teams and leaders.
• Strong technical knowledge of property claims, governance, regulatory requirements and best-practice claims management.
• A demonstrated track record of improving claims outcomes, operational performance and business processes.
• Excellent stakeholder management skills, with the ability to build strong internal and external relationships.
• Strong analytical, commercial and decision-making skills.
• A proactive leadership style with a passion for coaching, continuous improvement and team engagement.

If you're looking for a role where you can combine technical expertise, people leadership and strategic thinking, we'd love to hear from you. For any specific questions, please contact Stephanie on Sign in to view email