Field Support Technician

Melbourne | Short-Term Contract | Immediate Start

We’re looking for a hands-on Field Support Technician to join a short-term deployment project with one of our clients.

This is a great opportunity for someone with Level 1 IT support or desktop support experience who enjoys being out on-site and working with hardware. You’ll play a key role in a mobile device rollout, helping transition iPads and iPhones to a new Mobile Device Management (MDM) platform.

About The Role

You’ll be responsible for travelling to multiple client sites across Melbourne to:

• De-enrol iPads and iPhones from an existing MDM platform.
• Enrol devices into Microsoft Intune.
• Perform basic device configuration and testing.
• Ensure devices are ready for end users.
• Maintain accurate records of completed work.

The project involves approximately

400 iPads across 76 sites, so you’ll need to be comfortable travelling between locations and completing repetitive tasks with a high level of accuracy.

Skills And Experience

• Experience in a Level 1 IT Support, Desktop Support or Field Support role.
• Exposure to Microsoft Intune or another Mobile Device Management (MDM) platform (desirable).
• Strong attention to detail and a methodical approach to your work.
• Excellent communication and customer service skills.
• The ability to work independently and manage your own schedule.

Requirements

• Current Australian Driver’s Licence.
• Reliable vehicle for travel between sites (travel costs reimbursed where applicable).
• Valid Working with Children Check, or willingness to obtain one prior to commencement.
• Full Australian working rights.

If you’re looking for your next contract opportunity and enjoy hands-on IT support, apply now to secure an interview.