Delivery Manager

Delivery Manager | Digital Agency

Our client is a well-established digital agency known for delivering high-quality website and app support and enhancement work for a loyal portfolio of retained clients. They've built a strong reputation for combining strategy, design and development expertise under one roof, and they're now looking for an experienced Delivery Manager to take ownership of how that retainer work gets delivered day to day.

This is a genuinely hands-on delivery role rather than a strategic overlay position. You'll sit at the centre of the agency's operations, reporting into the Delivery Lead and working across strategy, design, development and Service Desk teams to keep a full portfolio of client roadmaps moving. It's a role built for someone who wants real ownership - of the schedule, the budget and the client relationship - rather than someone who just tracks tickets and reports up the chain.

Key Responsibilities

• Working closely with Account Directors to build robust roadmaps of enhancement work, supporting scoping, planning and delivery across a portfolio of clients
• Owning the day-to-day management of retainer support and enhancement requests, acting as the primary delivery contact for each client
• Partnering with strategy, design, development and digital marketing teams to scope, schedule and deliver retained work on time
• Partnering closely with the Service Desk team to triage, prioritise and follow up on support tickets, ensuring clear escalation paths are followed
• Maintaining accurate schedules and reporting across agency systems to support resourcing, forecasting and visibility of team workload
• Running proper agile delivery practices, including backlog management, high-quality user story writing, sprint estimation and refinement
• Owning budget adherence on your accounts and proactively escalating risks before they become issues

What they're after

• 5+ years' experience in digital project delivery or a hybrid Account Manager/Project Manager role within an agency environment
• Strong understanding of Agile methodologies and digital production workflows
• Proven ability managing delivery across multiple concurrent clients or workstreams, not just single large projects
• Hands-on experience with delivery tools such as JIRA, Confluence or Productive
• Calm under pressure, highly organised, with excellent attention to detail
• A clear communicator who can balance internal team needs against client expectations
• Experience working with or managing offshore or distributed teams is a bonus

This is a strong opportunity for a delivery-focused professional who wants genuine ownership over both the operational side of delivery and the client relationship, within an agency that places real value on process, learning and team growth.

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