ICT Customer Support Officer Full Time, Ongoing

DevelopmentWA is a State Government agency creating exceptional places for Western Australians, collaborating closely with communities, government, and industry.

We plan and deliver land and property development, taking projects from conception to completion.

Driven by a future-focused approach, we deliver sustainable outcomes that enhance the environment and well-being of our communities.

Because we act on behalf of the State Government, we’re in it for the long-haul, able to invest in complex, long-term and strategic projects the private sector may be unwilling or unable to take on like town centres, tourism precincts and industry hubs. Think Australian Marine Complex, Elizabeth Quay or Karratha revitalisation.

Leveraging our extensive land portfolio exceeding 23,000 hectares (more than 700 Optus Stadiums) across metropolitan, regional, and industrial sectors, we play an important role in driving Western Australia's growth.

Guide by commercial discipline and a strong sense of social purpose we're committed to developing exceptional residential, commercial, and industrial spaces across metropolitan and regional WA.

We deliver new homes (including social and affordable homes), business opportunities to help provide jobs and build the economy, vibrant community spaces, and exciting destinations to enjoy.

Learn more about who we are and the projects we deliver at www.developmentwa.com.au.

Role Summary

We're seeking a customer-focused ICT Customer Support Officer to join our ICT and Digital Transformation team. In this hands-on role, you'll be the first point of contact for technology support across the organisation, helping employees resolve ICT issues and ensuring they have the tools, systems and support needed to work effectively.

Working across a broad technology environment, you'll provide support for Microsoft 365, desktop and mobile devices, audio-visual systems, networking and collaboration tools, while contributing to ongoing improvements in ICT services and user experience.

Responsibilities And Accountabilities

• Provide timely and professional support for ICT incidents, service requests and technical enquiries.
• Troubleshoot and resolve hardware, software, networking and user access issues, escalating where required.
• Support employee onboarding and offboarding activities, including equipment setup and system access.
• Maintain ICT equipment and asset registers throughout the asset lifecycle.
• Assist with the deployment, maintenance and improvement of desktop and device environments.
• Support Microsoft 365 applications, collaboration platforms and meeting room technologies.
• Assist with technology upgrades, testing and implementation projects.
• Develop and maintain support documentation, knowledge articles and user guides.

About You

• Experience providing ICT support in a service-oriented environment.
• Strong troubleshooting and problem-solving skills across desktop, hardware and software environments.
• Knowledge of Microsoft technology stack, including Windows, Microsoft 365, Azure, Teams, Intune, Active Directory, and Exchange Online.
• Excellent communication skills and the ability to explain technical concepts in a clear and practical way.
• A proactive, organised approach with the ability to manage competing priorities.
• A genuine commitment to delivering exceptional customer service and positive user experiences.

What We Offer

As well and working on a diverse portfolio of projects, you will also enjoy a number of benefits such as:

• Flexible working arrangements, including hybrid work
• An organisation that is committed to sustainability, including a transition to net zero carbon emissions
• Brand new office fit-out in Mia Yellagonga Tower 2 (BDO building) with beautiful views of Kings Park
• Study Assistance and professional development opportunities
• End-of-trip facilities, including access to a gym and pool facilities
• An active social club and paid volunteering opportunities
• An agile and progressive workplace culture built on our core values of Brilliance, Alliance, Courage and Integrity

Salary Range: $81,111 - $106,259

Are you ready to help shape our state’s future?

To apply, please submit your resume and cover letter addressing the listed success factors and why you are suited to this opportunity by 9am 10 August 2026

For further information about the opportunity, please contact Mark Bennett, Infrastructure Manager on (08) 6200 4413.

Our Commitment To Equality And Diversity

At DevelopmentWA we are committed to building an inclusive workplace which promotes equity, values, diversity and provides fulfilling employment opportunities for people of all backgrounds and abilities.

We welcome all applicants from priority groups including Aboriginal and Torres Strait Islander People, people with disabilities, people from culturally diverse backgrounds and mature age workers.

For queries regarding the recruitment process or if you require any reasonable adjustments to the recruitment processes, please contact the People and Culture Team via email at Sign in to view email or via phone at (08) 6200 4000. If you need information related to this recruitment process in an accessible format, such as large print or audio, this will be provided upon request.

If you would like assistance with your application, please contact Jobs and Skills WA on 13 64 64 or visit https://www.jobsandskills.wa.gov.au/jobswa#how-we-can-help

Agency CV’s will not be considered