Supervisor Service Operations - Power

Position Summary/Objectives of Incumbent

Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

Major activities to be performed

Administration / Planning & Reporting

• Provide quotes for small works, T&M, installations and start-ups

• Collate paperwork, verify status and deliver all warranty returns to admin staff for processing

• Support field personnel in the execution of their administrative task

• Prepare and provide reports as requested by management

• Ensure timesheets are entered in the system correctly.

• Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

• Coordinate and schedule the general duties of power staff and subcontractors

• Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation

• Respond to customer requests for minor quotation or service advice within a timely manner.

• Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.

• Assist Customer Engineers with complex technical problems

• Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call

• Carry out Customer Engineer audits as required by company policy.

WHS, Environment and Quality

• Take all necessary steps to ensure OH&S requirements are adhered to.

• Ensure adequate PPE is provided

• Report all incident / injury on time

Please note

• On Call Rotating Roster 1 every 4 weeks
• Company Vehicle

Employees reporting to Incumbent

• customer engineers

Main contacts within Company

• Warehouse/inventory management staff,

• Service Technical Support,

• Safety Manager,

• Sales Staff

• Service Admin Support Staff

Main contacts outside the Company

• Customers,

• Subcontractors

• Vendors

Education/Qualification

• Electrical or Electronics Trade qualification

• Supervisory/management qualification

Specialist Knowledge

• Interpersonal and relationship management skills

• Communication skills and commercial acumen

Practical Experience

• Proficiency in Microsoft Office applications

• Proven track record within the power industry managing a field service team

Personal Characteristics

• Customer-centric

• Team player

• Well organised

• Solution oriented